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FAQ

What forms of secure payment are accepted?

Mondo Collection accepts Visa and MasterCard.
All credit card information processed by Mondo Collection is encrypted for complete security.
We can process your order by phone, fax, email, or US Post. For orders not placed in person, please request and fill out our credit card authorization form.


Call us at 212.675.8155
E-mail us at info@mondocollection.com
Fax us at 212.675.8255
Mail your signed invoice and payment to the address below:

Mondo Collection LLC
Attn: Orders Department
214 West 29th Street, Suite 1006
New York, NY 10001

We also accept cash, corporate checks, and bank wire transfers.

Do you send a confirmation e-mail?
Once your order has been placed, you will receive an email confirmation of your order.

What is a damage claim process?
Damage claims on shipped items must be made within 24 hours of package arrival.  Please inspect your purchases immediately upon receipt, as no claims can be made after this time. It is the customer's responsibility to inspect purchase(s) for damages within 24 hours. 

All special orders and items made to order are non-refundable.  Many of our items are non-stock items.  It is the customer's responsibility to contact a Mondo Collection sales representative to check on stock and availability.  Special orders and items made to order may be cancelled within 24 hours of receipt of payment, in which case a cancellation fee would apply.

What are your shipping and handling charges?
Shipping charges are calculated based on size, weight, and ship-to location. Shipping and Handling charges are additional charges that will be added to the invoice.

Do you have a faster shipping service available?
Your order can be shipped via expedited service, however there is an additional surcharge for this service.  Please contact Mondo Collection for further details.

Can I have my order sent to a different location other than my billing address?
If you provide us with an alternate shipping address in the US, your order can be shipped directly to the alternate address.

Can orders be shipped outside the U.S.?
Mondo Collection can arrange for shipment outside the US. Please contact us for additional information.

How is sales tax calculated on orders?
We collect sales tax on all orders shipped to addresses in New York State. Residents in other states are responsible for complying with local state tax laws.

Can I purchase a gift certificate?                                                                                 

Please call us for details on gift certificates.

How do I redeem a gift certificate?
A gift certificate is just like cash and may only be redeemed in the showroom. A gift certificate is valid for one year from the date of issue. Thereafter, an unused certificate is forfeited.

What if I have another question?
We have done our best to answer most questions. If there is anything else you would like help with, please contact us at info@mondocollection.com or you can call us at 212.675.8155 during showroom hours.



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